Return / Refund Policy

We advise you take your time when choosing to purchase a painting. The cost of the return postage will be down to you the customer. Please contact Millie Fry if you have any questions regarding a painting if you are unsure on anything.

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Change of mind / Cancellation

 

In the unlikely event you are not 100% happy with the artwork you have purchased you have 14 days of receiving the order to notify and discuss with Millie Fry you wish to return your artwork. Once you have notified and arranged a return with Millie Fry you must return the artwork within 14 days. Cost of return is to be covered by you, the customer. The artwork must be in original protective packaging. Once received, the artwork will be inspected to ensure the piece is returned as it was dispatched. If the artwork is received and approved under the inspection, the refund will be arranged within 14 days. If the artwork is received and not approved under the inspection, the refund will be disputed to that individual case.

 

Artwork has to be returned by the original buyer; returns are not accepted by anyone else. Proof of purchase may be required for a refund. Return only accepted if artwork was purchased through Milliefryartist.com.

 

Damages

 

If your order arrives damaged, you must email Millie Fry within 24 hours of receiving artwork, along with photo evidence and summary of damage to artwork. No return can made before communicating with Millie Fry.